Dog Friendly Cottages In The North East

Reviews

What our customers say about their holidays

• Debbie - Verified booking

  We arrived after dark at 4pm on 31st December.

  There were no working lights at the property & it was freezing cold - the radiators were set to 10 degrees & were cold. We reported the issues immediately to the number provided & did get a call back & a call from Chester? This was after my husband had found the fuse box & flicked a fuse to get the electricity back on. I spent the rest of the evening in my coat, and when we tried to cook a meal, the oven didn't work and there was no hot water. The plates were that cold, ice-cream would not have melted - I had to boil a kettle, wash the plates to warm them for food. I went to bed at 9:15pm to get warm, therefore missing my New Years Eve. The following day it was warmed through but still no oven or hot water. I reported this. On 2nd Jan the electrics started to short again & the fuse tripped every 45/60 seconds. I reported this. My husband did his best to isolate the electrical fault, identify the problem for the oven & hot water by reading the instruction booklets which negated the reason for the trip - that he could relax. We left early and didn't stay the last night. Throughout I received polite and conciliatory responses**, but this did not make up for the issues we were experiencing. I have rented many times in this country and abroad - I have always been pleased with my trips. This is the exception because while the bungalow was clean, well-stocked and ideally situated, the living conditions made us miserable. Your wine and biscuits were well meant I'm sure, but we would have preferred (especially for the price we paid) the luxury of light, heat, cooking facilities and hot water. We have left your gifts behind. ** I have today heard back from the complaints department – they need to learn listening skills not just broke record technique. I will never use Sykes Cottages again & will not recommend them.

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• Jacqui - Verified booking

  We loved the location of the Beach House.

  Here is our true and honest feedback, please note that the work in progress points would not stop us booking again and is to only highlight that if these issues were corrected it would enhance future guests experience. Good points Location - Amazing sea views from everywhere. Very warm and comfortable Lots of equipment Beds wonderfully comfortable and great quality duvets Work in progress points Flies- There was dead and live flies in the house everyday, considering it was December we had no idea where they were coming from. We did report this. Fire- The flame effect fire did not work. The house was wonderfully warm, so for heat this was not a problem, but it would have been lovely for ambiance. Cobwebs and attention to detail to housekeeping. The house was clean so this is just a comment to get the housekeeper to look up and under curtains as we found sweets on floor and many cobwebs on the ceiling, as well as about twenty dead flies on the floor by front door when we first arrived. No hand soap in the toilets This would have been really useful for cleanliness The curtains in the leaving room did not close. The bracket on the curtain rail stopped the curtains. No Christmas decorations - Whilst this was not advertised, everywhere else we have stayed in mid December put up a tree and this would be a lovely touch. Thank you for a lovely stay.

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• Stephen - Verified booking

  Fantastic property very clean and well equipped .

  We have stayed previously at nearby properties . lovely and light and well designed Loads of crockery, a few kitchen essentials missing, grater, scissors, larger serving/ stirring spoons and spatulas . lots of other stuff available Vacuum cleaner was broken, sorry usually we vacuum before we leave . Non recycling waste bin was full presumably had not been put out for collection the previous week, maybe needs checking at the end of each week as this was very full and smelly, not good Would benefit from the usual file of property information , emergency numbers, inventory, instructions all in one place in one grab file . We had to play hunt the instructions . This would mean that for example bin collection days are highlighted. No inventory means you cant check what's supposed to be there window cleaners appeared without notice one day, maybe emphasis they should speak to anyone in the property / ring the bell if someone is there not just let themselves in at the back and start work frankly that was not polite overall a brilliant stay and the above did not distract from an amazing property

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• Glen - Verified booking

  Location is amazing.

  Right on the estuary. You can sit back and watch the tide come in and go out in comfort. It’s so peaceful and quiet. Time is forgotten. House is big, modern and comfortable. Felt like a home from home, loads of lovely touches. Garden area small but cute and you don’t need it as you have a huge beach on your doorstep. Off road parking for 1 car, multiple free spaces outside of the property, albeit it does get busy but people move on quickly. WIFI was decent, sky tv, really good heating. Main bed comfortable, can’t comment on others. Shower in main bathroom strong. Plenty of towels provided. Only constructive feedback is that it could do with a good deep clean as lots of dog hairs and dust but get that it’s a busy property with minimal turn around time. Bathrooms and kitchen were spotless. Could do with some decorating in some areas too (living room wall fireplace) but this is minor and did not impact our stay at all. We would 100% come back here. It really is a beautiful home and we could relax in peace and quiet.

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• David - Verified booking

  Even the Premier Inn provide hand soap!

  Difficulty of stairs should have been mentioned in description. We had a real performance to guarantee that the toilet seat had been fixed before arrival. Furniture needs updating or replacing, springs coming through king sized mattress and dining chairs. Bedside tables only low boxes. Sofa too wide and low, cushions too soft. Nowhere comfortable to sit. Equipment not working e.g. radio and hoover. Claims to be dog friendly, many notices up prove not so. Items provided such as washing up liquid, loo roll, washing liquid etc.very cheap. No extras such as cling film or foil. Food from previous guests left in cupboard. Only one hand towel per floor and only one tea towel. Overall felt very cheap, which is a shame because it is a beautiful property in a fantastic location. The finishing touches let it down. It felt like the owners were just trying to make as much money as they could out of you. We do appreciate that it is a business, but there was a distinct lack of customer service.

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