Dog Friendly Cottages In Pembrokeshire

Reviews

What our customers say about their holidays

• Val - Verified booking

  1. As has been reported multiple times in previous feedback - the property was filthy upon arrival, despite having phoned the office in advance and having it apparently inspected before we arrived!

  ! Whilst the list of what wasn't clean is as long as my arm, my personal highlights include a dirty, soiled toilet, a bloody handprint on a photo frame, and a toothpick on the bedroom floor. Sykes did arrange for a cleaner to be sent that evening to clean the worst of it however this was not how we were hoping to kick start our holiday and completely ruined the first evening. Also, considering the view is a big selling point, the windows were filthy!!! It should be stated at this point, however, that I highly doubt this is the fault of the cleaners but the short amount of time they're given to clean the property. It's significantly sized properly with 4 beds - it can't be cleaned in a couple of hours. 2. The property was in a severe state of disrepair - we experienced much of the same things as previously mentioned in the feedback (which the landlord claims to have fixed!!). Numerous spotlights had fused, spotlights were hanging from their sockets, one door was hanging off its hinges, the whole property was in desperate need of being painted as it was downright tatty, the garage door doesn't close properly, and the en-suite bathroom flooded. 3. Parking is a nightmare. The claim that a family car can park in the garage completely baffled us. My daughter only just about managed to squeeze in her '08 plate Renault Clio which is by no means a family car. We were forced to park right outside the garage door, and the faulty door mentioned above opened one evening and scratched the car. How a holiday cottage for 6 can't provide decent parking for at least one car is beyond us. 4. Considering the price (especially in peak season!!) the property lacks some touches that would really make it spectacular. The balcony upstairs had only one small table and one chair when there's room for plenty! And the downstairs outside seating area wasn't very inviting. 5. This property doesn't take recycling into consideration. We were told just to put everything into a black bag that the cleaners would later sort. The cleaners barely have time to due essential cleaning let alone sort the garbage. Is it really acceptable in this day and age not to consider recycling? Whilst not all bad - the view was amazing (even if the tree had grown since the photo was taken), and the location was fab (10-minute walk to Parrog Beach), it's clear to me that this is seen as very much a money-making facility and the owners care very little about the quality of the property and the experience of their guests.

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• Rodney - Verified booking

  Friendly staff who did try to be of assistance.

  However the “Company” promotional description of the “Lodge” in particular the location is misleading and not as we expected. There were a number of cosmetic issues with the Lodge, also a window difficult to open and patio door difficult to close and in particular to lock. This was mentioned to reception who confirmed there had been a problem with locking but had supposedly been rectified. The main TV was not working on day of arrival necessitating maintenance call out. Was eventually fixed but only after 3 days. Bedroom TV positioned in front of dressing table mirror, not above as shown in promotional photos. Furniture, only small settee and one chair, not fully furnished as shown in photos of Lodge. Welcome pack didn’t have tea coffee sugar washing up liquid as was described. Did receive washing up liquid on request. Location states Lodge perched at costal village of Little Haven. Not so, Little Haven 1.8 miles drive away. To walk to Little Haven at least 45 minutes which is not recommended as walking along single track lanes with potential hazardous traffic conditions. Promotional description of property includes local bakery, farm shop and club on adjacent site serving meals. There is no actual bakery or farm shop on site. Remote contact possible by phone to order subject to availability Club only serves meals on weekend evenings. Not open during day. Having due regard to the promotional information and description, overall we were disappointed with the accommodation and in particular location which does not give us any incentive to want to return Rodney & Audrey Hall

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• Luke - Verified booking

  On initial arrival the house looked lovely.

  Of course we had a run around with the kids who were excited to find which bedroom was theirs but once settled in, we realised that it isn’t clean at all. In the en-suite there was mould and the basin was filthy, it was just grime around the plug which one of us saw when brushing our teeth, not really what you want to see. Under the basin lip was just thick mould and grease. The kitchen wasn’t clean, neither were the utensils. We had 6 people which we cooked for after washing everything, to then find the dishwasher is broken and just caused constant issues. Some of the external doors don’t lock properly, mainly the balcony door. You can’t leave the doors open during the day and there’s no windows in the main bedroom, so if you shower in the morning, by the time you get home, all the bedding is damp as it has no where to go! Not to mention the pillows were yellow from sweat, which we found when we stripped the beds before leaving. Overall, and for the money, we thought it was quite poor condition. It looks lovely in the photos, and it’s been renovated really well but if you pay a premium price to stay in a “premium” home, personally I’d make sure it’s gleaming for the next guests. Im undecided if I would stay here again. We stay around this area 4-5 times a year and I’d say this is the only time we’ve had any issues. Really disappointing. If you can get past all of this, it’s a stunning place to be visiting and to us, it’s becoming home.

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• Confirmed Guest - Verified booking

  I wanted to offer some feedback after our stay at High House Tenby over Christmas. Overall,the house worked brilliantly for us.......fantastic location. A couple of things to mention..... I had rung your company and the house keeper in advance and asked for the Two single beds on the top floor to be made up into a king....this hadent happened,and also we had arranged our sleeping plan according to your info and photos on the webpage for the property........it's not set out correctly.....the bedrooms aren't on the floors you lead people to believe........please check this for future residents,as it does impact on how one configures ones family. Thirdly......there was a lot of dust around the house......we were able to wipe it and leave marks with our fingers particularly on the light fitting in the dining room and the shelved area in the dining room. The oven door was smeared and needed a final polish ,there was also food residue on some of the kitchen unit handles.......and there were areas on the top floor where paint was missing.....

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• Confirmed Guest - Verified booking

  I wanted to offer some feedback after our stay at High House Tenby over Christmas. Overall,the house worked brilliantly for us.......fantastic location. A couple of things to mention..... I had rung your company and the house keeper in advance and asked for the Two single beds on the top floor to be made up into a king....this hadent happened,and also we had arranged our sleeping plan according to your info and photos on the webpage for the property........it's not set out correctly.....the bedrooms aren't on the floors you lead people to believe........please check this for future residents,as it does impact on how one configures ones family. Thirdly......there was a lot of dust around the house......we were able to wipe it and leave marks with our fingers particularly on the light fitting in the dining room and the shelved area in the dining room. The oven door was smeared and needed a final polish ,there was also food residue on some of the kitchen unit handles.......and there were areas on the top floor where paint was missing.....

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