Dog Friendly Cottages In Hawkshead

Reviews

What our customers say about their holidays

• Mr Steve Bennett - Verified booking

  The cottage was a good place to stay for a few days, BUT, the toilet seat was broken and needs re-fixing, the front and kitchen door locks may need replacing as both were difficult to work and the blind over the window in the lounge once down, would not pull back up. I would have expected all of these issues to have been corrected before our stay. We were also surprised that the main "bedroom" is in fact an open mezzanine floor with a severely sloping roof making it uncomfortable to use and making it difficult to have any quiet from the lounge below, if someone wants to watch TV etc ... Finally, the cottage information suggests a "full Sky package" which is not true as it was not possible to access Sky Sports ... Please also be aware that we had to cut short our stay by 24 hours as "ElectricityNW" arrived on Tuesday morning, woke us up and advised that "the power was being switched off for the rest of the day. As the bathroom is an enclosed space needing electricity to light the room, it would not have been possible to use the kettle, electric hob, TV or WiFI we chose to leave on Tuesday lunchtime rather than stay until our planned departure on Wednesday morning. It is true that I received 2 voice messages (one left on Monday late afternoon and a second on Tuesday morning) to advise about this, but as Toffee Cottage is in an area with NO phone signal, these messages were not received until we got home on Tuesday afternoon! Surely it would have been good customer service to send WhatsApp messages and/or emails to advise this situation as I can only assume that your local staff would be aware that a phone message would not be received ... I will look forward to your reply and comments, but hope that you will consider some degree of refund / compensation for the situations described above. Many thanks, Steve

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• Jonna - Verified booking

  We loved the fresh cake and prosecco with dog treats - this was a really lovely suprise.

  The property overall was fine although we hadn't realised that there was no windows in the main living area so we had to hang out in the bedroom if we wanted a view - and that was limited by the trees. The property heated up well - this was needed since it was jolly cold while we were there. However there were no logs for the log burning stove - we brought some up with us incase this was the case - but if you advertise a log burner and say fuel is included you should provide logs. We tried to get in touch before our holiday to find out if logs were provided and simply couldn't get in touch with Lakelovers - I tried on many occasions and eventually left a message for them to get back to us - still no reply. Very bad customer services - will try to avoid Lakelovers in future. If there was a real problem I have no confidence that we would have got any sort of response from them. We saw a few rats scurrying around outside the property and there was an alarming russling behind the sink so i think the owners need to address the rat situation.

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• Jonna - Verified booking

  We loved the fresh cake and prosecco with dog treats - this was a really lovely suprise.

  The property overall was fine although we hadn't realised that there was no windows in the main living area so we had to hang out in the bedroom if we wanted a view - and that was limited by the trees. The property heated up well - this was needed since it was jolly cold while we were there. However there were no logs for the log burning stove - we brought some up with us incase this was the case - but if you advertise a log burner and say fuel is included you should provide logs. We tried to get in touch before our holiday to find out if logs were provided and simply couldn't get in touch with Lakelovers - I tried on many occasions and eventually left a message for them to get back to us - still no reply. Very bad customer services - will try to avoid Lakelovers in future. If there was a real problem I have no confidence that we would have got any sort of response from them. We saw a few rats scurrying around outside the property and there was an alarming russling behind the sink so i think the owners need to address the rat situation.

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• Katy - Verified booking

  Wisteria is a stunning cottage, just as beautiful as the pictures.

  We had lovely gifts on arrival, even something for the dog which made us all feel very welcome. The furnishings and fittings are high quality and tasteful. The bed and bedding hotel standard. The cupboards well stocked with everything we could’ve needed. Phone charging either side of the bed was really appreciated as were the usb/charging ports downstairs. The upstairs is a big beautiful space with great views. And then there’s the big garden with the brook running through with places to sit, you have your own little piece of the lakes. The perfect place to relax. The downstairs clever and varied lighting options make up for there being just the door and the upstairs makes up for that for natural light. It was a little walk into town which could be a problem for some, it wasn’t for us. There are a few steps down to the house from the parking area which would be an issue for some for unloading the car but we managed ok. We are very likely to book again if we’re heading to grasmere. Highly recommend.

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• Miss Chihadeh - Verified booking

  We had a lovely stay at Toffee Cottage over the Christmas period. The cottage itself is very clean and cosy, and has everything you could need and more, warm and lots of hot water. The scenery is beautiful, and as you are situated at the top of quite a steep hill, you really do get to appreciate the peace and quiet of the area, the area itself is really well situated for several lovely walks and the pub down the road is great and dog friendly. We did take our dog with us and we appreciated the offering of dog bowls and treats, the garden is fairly well enclosed too. The only thing I would say is that if you are a fan of a firmer pillow, then you may want to take your own as they were a little soft for us, the beds however are very comfortable and the linens/ towels provided were spotless. Wonderful stay which we enjoyed thoroughly.

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