Dog Friendly Cottages In Elterwater

Reviews

What our customers say about their holidays

• Mr Steve Bennett - Verified booking

  The cottage was a good place to stay for a few days, BUT, the toilet seat was broken and needs re-fixing, the front and kitchen door locks may need replacing as both were difficult to work and the blind over the window in the lounge once down, would not pull back up. I would have expected all of these issues to have been corrected before our stay. We were also surprised that the main "bedroom" is in fact an open mezzanine floor with a severely sloping roof making it uncomfortable to use and making it difficult to have any quiet from the lounge below, if someone wants to watch TV etc ... Finally, the cottage information suggests a "full Sky package" which is not true as it was not possible to access Sky Sports ... Please also be aware that we had to cut short our stay by 24 hours as "ElectricityNW" arrived on Tuesday morning, woke us up and advised that "the power was being switched off for the rest of the day. As the bathroom is an enclosed space needing electricity to light the room, it would not have been possible to use the kettle, electric hob, TV or WiFI we chose to leave on Tuesday lunchtime rather than stay until our planned departure on Wednesday morning. It is true that I received 2 voice messages (one left on Monday late afternoon and a second on Tuesday morning) to advise about this, but as Toffee Cottage is in an area with NO phone signal, these messages were not received until we got home on Tuesday afternoon! Surely it would have been good customer service to send WhatsApp messages and/or emails to advise this situation as I can only assume that your local staff would be aware that a phone message would not be received ... I will look forward to your reply and comments, but hope that you will consider some degree of refund / compensation for the situations described above. Many thanks, Steve

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• Paul - Verified booking

  Lovely little cottage in Little Langdale.

  For the price it was good value and we were appreciative because we had booked it last minute. The location is good for exploring the local walks and hills such as Lingmoor. It also was very well located for some great mountain bike routes that I am familiar with. Well equipped kitchen. Beds were very comfy. Useful bike store which just about squeezed two mountain bikes. A few small points that could easily be fixed: I would ask that the owners get a new TV. The TV appears to be over 10 years old and is a bit small and with poor sound quality. In my view there is no excuse for this at all. Please also get more crockery. There is a full size dishwasher so it could easily fit 3 meals worth. Having only 6 plates and limited cutlery means the dishwasher needs to go on after every meal. At one point we had a few friends pop round but there was not even one plate each. I got the feeling that the owners didn't really want people in their cottage as there were about 20 little notes all round the cottage, giving various instructions. I can see the merit for some but others like telling you how to open a blind, reminding you to close the shower door, or why the freezer might rattle, were a bit unnecessary. Two little points which the owners perhaps can't easily fix is that there is no parking and it can be very difficult to park near the cottage during the day. Early morning and after about 5pm it is fine. Unlikely to be a reality but a residents parking system with a pass to put in the window would solve this. The walls feel rather thin so sound does carry around the cottage. WiFi is not great for obv reasons, but does the basics and just about powered Netflix. No mobile signal at all in the area.

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• Chris - Verified booking

  Nice central location for exploring the Lake District.

  Parking the car and getting off the drive again is a nightmare, puts you off going again. Was very noisy in the accompanying flat, we were glad that the lady moved out on the Wednesday but loads of noise till late at night from the removal men also, spoilt the evening, although a lady from Skye’s had called to warn us beforehand. Nice bedroom, but no plug sockets any where near the mirror so I had to buy an extension lead so my wife could plug her hairdryer in. Bed not very comfortable, it’s like sleeping on a slope. Also to appeal to families there could be a sofa bed in the lounge. Kitchen facilities good, strange choice of crockery and cutlery though. Washing machine you need a degree in nuclear science to be able to use it, we eventually sussed out the microwave and cooker bit our washing got stuck in the machine for three days before we could figure out how to open the door! Would be brilliant for an elderly couple as bus stops are very close by, and they could use the free OAP bus passes to explore the Lakes. Car parking charges around the Lake District are extortionate and it costs 40p to use the toilets in many towns!

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• Jonna - Verified booking

  We loved the fresh cake and prosecco with dog treats - this was a really lovely suprise.

  The property overall was fine although we hadn't realised that there was no windows in the main living area so we had to hang out in the bedroom if we wanted a view - and that was limited by the trees. The property heated up well - this was needed since it was jolly cold while we were there. However there were no logs for the log burning stove - we brought some up with us incase this was the case - but if you advertise a log burner and say fuel is included you should provide logs. We tried to get in touch before our holiday to find out if logs were provided and simply couldn't get in touch with Lakelovers - I tried on many occasions and eventually left a message for them to get back to us - still no reply. Very bad customer services - will try to avoid Lakelovers in future. If there was a real problem I have no confidence that we would have got any sort of response from them. We saw a few rats scurrying around outside the property and there was an alarming russling behind the sink so i think the owners need to address the rat situation.

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• Jonna - Verified booking

  We loved the fresh cake and prosecco with dog treats - this was a really lovely suprise.

  The property overall was fine although we hadn't realised that there was no windows in the main living area so we had to hang out in the bedroom if we wanted a view - and that was limited by the trees. The property heated up well - this was needed since it was jolly cold while we were there. However there were no logs for the log burning stove - we brought some up with us incase this was the case - but if you advertise a log burner and say fuel is included you should provide logs. We tried to get in touch before our holiday to find out if logs were provided and simply couldn't get in touch with Lakelovers - I tried on many occasions and eventually left a message for them to get back to us - still no reply. Very bad customer services - will try to avoid Lakelovers in future. If there was a real problem I have no confidence that we would have got any sort of response from them. We saw a few rats scurrying around outside the property and there was an alarming russling behind the sink so i think the owners need to address the rat situation.

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